General terms of use and privacy policy

1. Presentation of Report and its partners

Report is a joint venture of:

  • the Federal Public Service Economy, S.M.E.s, Self-employed and Energy (FPS Economy);
  • the Federal Public Service Finances (FPS Finances);
  • the Federal Public Service Health, Food Chain Safety and Environment (FPS Health);
  • the Social Information and Investigation Service;
  • the Federal Agency for Medicines and Health Products;
  • the Federal Agency for the Safety of the Food Chain;
  • the Financial Services and Markets Authority (FSMA); and
  • the Belgian Institute for Postal Services and Telecommunications (BIPT).

Report aims to offer consumers and businesses a user-friendly, simple and effective digital environment in which they can:

  • report misleading (B2C) or unfair (B2B) business practices;
  • obtain information and advice on how to defend their interests.

Report improves cooperation between the various federal authorities responsible for enforcing regulations on misleading and unfair business practices.

If you agree, your complaint can also be transferred to a mediation service to try to find an amicable solution with the company concerned:

  • the Consumer Mediation Service; of
  • the European Consumer Centre Belgium (ECC Belgium).

Report is used to collect information to improve the quality of the checks by the various inspection services.

Report is not an online service for emergency calls and it is not manned 24/7.

Report is not a channel for lodging a complaint or making an official report of a specific crime.

If you have been the victim of a crime and wish to file a complaint, contact the local police of your choice.

2. Misuse

The FPS Economy manages the infrastructure of the Report electronic platform.

In case of misuse of Report, the FPS Economy will contact the user concerned and request an explanation. If the user cannot provide any justification or does not respond to the request within the time limit set, their access to Report may be suspended for a period of 6 months. If the user commits similar acts again after a first ban, their access may be denied for a period of one year.

If the user has not entered any contact details in Report, their access to Report may be denied immediately.

“Misuse” means, inter alia:

  • the repeated submission of complaints concerning the same facts;
  • the repeated and/or bad faith submission of unfounded complaints (defamation);
  • the repeated submission of meaningless complaints;
  • the usurpation of titles, functions or names (articles 227 et seq. of the Criminal Code).

If a user illegally appropriates titles, functions or names in the context of a complaint, the facts may also be brought to the attention of the public prosecutor, in application of article 29 of the Code of Criminal Procedure.

3. Use of cookies

The cookies on Report allow us to improve the performance of the website and to generate statistics on its use. No personally identifiable information is collected about the visitor.

The Report platform stores language settings (Purpose: to optimise the use of the website by the user).

The Report platform uses Matomo software (Purpose: to analyse how users visit the website, e.g. the number of total visits or the number of visits to a particular page. This information is used to improve the content of Report.)

You can disable the use of cookies in your browser, which may lead to a less optimal browsing experience. (You can find more information on the adaptation of the cookies settings in the “Help” section of your browser.)

The Report website also contains hypertext links to other websites and references to other information sources (“Embedded content”). These links and sources are at your disposal for information purposes only.

Reproduction of information is authorised for non-commercial purposes and with mention of the source.

4. Privacy policy

4.1. Introduction

This privacy policy relates to the use of Report. It is addressed to you as a user of the Report platform.

The policy sets out the purposes of the processing of all personal data provided, how it is collected, processed and protected, how it is used and what rights you have in relation to it (right of access, rectification, objection, etc.) as well as how to exercise these rights.

The partners of Report are committed to preserving and respecting your privacy. As this platform collects and processes personal data, it is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereafter “GDPR”).

4.2. Security and confidentiality of the data

The partners of Report have implemented technical and organisational measures to guarantee the safety and the confidentiality of your personal data.

4.3. Identity of the controller: who processes your data?

The partners of Report are responsible for ensuring the protection of the data they process.

This data is saved and stored in Report’s computer system, managed by the FPS Economy. Depending on the issue in question, your data is communicated to one or more competent authorities, partners of Report. The data stored in this way may be used by the FPS Economy and/or its partners in the context of their legal or public service tasks.

The partners of Report define the purposes and the way the data is processed.

The partners of Report define the means to be used, i.e. the data that will be saved, the way in which the complaints will be redirected and allocated to the partners and the persons among these partners who will be able to have access to the stored information.

Each partner remains exclusively responsible for the processing activities concerning them in the framework of their tasks.

4.4. Purposes of the processing: why do we process your data?

Your personal data is collected and processed for the purposes of:

  • identification and to be able to communicate with you;
  • statistical purposes, with the aim of improving our services;
  • investigation or any other legal or public service tasks, which vary depending on the partner concerned. For more information on the tasks of a specific partner, you can consult their website;
  • compliance with legal obligations.

Your personal data will never be processed by the partners of Report for commercial or advertising purposes, or transferred to third parties who would use the data for such purposes.

4.5. What data do we collect and process?

We collect and process some of your personal data (data of the complainant or the intermediary who submits the complaint). In addition, we collect and process certain data relating to the private person or company that is the subject of the complaint or relating to third parties involved in the issue.

The following personal data may be collected and processed:

  • First name
  • Last name
  • Address
  • E-mail address
  • Phone number
  • Sex
  • Age category
  • Enterprise number (if applicable)
  • Website (if applicable)
  • Other data relating to the complaint, depending on the circumstances. For example, it may be necessary to collect the national register number of the complainant or the bank account number on which the complainant has paid money as a result of a scam.

This data is processed when you submit a complaint on Report.

Personal data may also be included in documents that you may decide to attach to your complaint.

4.6. How long is your data kept?

Your processed personal data is kept for the time necessary to achieve the purposes for which it is collected, which can vary depending on the circumstances and on the partners of Report concerned.

The Economic Inspection of the FPS Economy, which manages the Report platform, keeps your personal data for a maximum of 10 years from the date of receipt of your complaint. When an investigation file is opened by the Economic Inspection in relation to your complaint, your data will be kept for a maximum of 10 years from the moment this file is closed. In the event of legal proceedings, the maximum retention period of 10 years is extended, if necessary, until the final termination of such proceedings.

4.7. Who has access to your data and with whom is it shared?

Depending on the circumstances, the partners of Report may share personal data with other private (e.g. a subcontractor handling the ICT infrastructure) or public bodies (e.g. supervisory or judicial authorities), provided that this happens within a legal framework and only for the purposes mentioned in point 4.4. of this privacy policy.

Furthermore, your anonymity from the persons involved in the investigation (e.g. the contravener) cannot be guaranteed. It is often impossible to remove all elements identifying the complainant and all personal data relating to them from the file and/or to organise a hearing while guaranteeing the anonymity of the complainant. However, each partner of Report remains subject to the principles of data minimisation and proportionality in the use of data.

4.8. What are your rights and how to exercise them?

In accordance with the GDPR, you have the right to ask the FPS Economy:

  • to access your personal data,
  • to rectify your data if it is incorrect or incomplete,
  • to limit the processing of your data,
  • to object to the processing of your data.

Report allows you to complete this information by means of a note attached to your complaint. However, it is always possible that personal data in other parts of the file may not be modified.

Furthermore, it is not possible to have a complaint and/or your personal data deleted. The legislation provides for certain limitations to the rights of persons whose personal data are processed. This is the case, for example, with articles XV.10/1 to XV.10/5 of the Code of Economic Law.

To exercise your rights under the GDPR, you can contact the Contact Point service of the FPS Economy:

By email: meldpunt@economie.fgov.be

By post:
Federal Public Service Economy, S.M.E.s, Self-employed and Energy
Directorate-General Economic Inspection – Contact Point service
Boulevard du Roi Albert II 16
1000 Brussels

4.9. Contact details of the data protection officer (DPO)

For any question concerning the processing of your personal data and the exercise of your rights under the GDPR, you can contact the data protection officer (DPO) of the FPS Economy:

By email: dpo@economie.fgov.be

By post:
Federal Public Service Economy, S.M.E.s, Self-employed and Energy
Chairman’s Office – Data Protection Officer
Rue du Progrès 50
1210 Brussels

4.10. Complaints about the processing of your personal data

if you believe that your personal data has not been processed in accordance with the applicable regulations, you have the right to file a complaint with the Data Protection Authority:

On the website of the DPA: https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-plainte

By email: contact@apd-gba.be

By post:
Data Protection Authority
Rue de la Presse, 35
1000 Brussels

By phone: +32 (0)2 274 48 00

4.11. Update of the privacy policy for the use of Report

This policy may be subject to updates. You can view the most recent version on our website at any time. The updated policy will always comply with the GDPR.

By using Report, you agree to these general terms of use and this privacy policy.

These general terms of use and privacy policy are subject to change. You can view the most recent version on our website at any time. last update was made on August 24, 2023.